The process in which to assure quality control and to deter fraud with regards to controlled stock shipments (i.e. plates, placards etc.).
MISSING
MISSING- UPON RECEIPT OF SHIPMENT
• You may choose not to accept the shipment. Inform the carrier that you are not
accepting the incomplete shipment. If you choose not to accept the shipment, email or telephone the Vehicle Services Division within 24 hours.
• If you choose to accept the shipment, notate on the shipping ticket the controlled stock numbers that are missing. Include date and signature of clerk verifying controlled stock. Email the shipping ticket to the Vehicle Services Division upon receipt.
MISSING- DISCOVERED AFTER RECEIPT AND APPROVAL
• Report missing controlled stock to the local Police Department and the Vehicle Services Division as soon as the discovery is made.
• Email a copy of the police report to the Vehicle Services Division upon receipt.
DAMAGED
DAMAGED - UPON RECEIPT OF SHIPMENT
• You may choose not to accept the shipment. Inform the carrier that you are not
accepting the damaged shipment. If you choose not to accept the shipment, please email or telephone Vehicle Services within 24 hours.
• If you choose to accept the shipment, notate on the shipping ticket the controlled stock numbers that are damaged. Include date and signature of clerk verifying controlled stock. Email the shipping ticket to the Vehicle Services Division upon receipt.
DAMAGED – DISCOVERED AFTER RECEIPT AND APPROVAL
• Follow procedures for controlled stock destruction by completing the Certificate
of Destruction Form in its entirety. Submit an itemized list of the controlled stock
numbers that are being destroyed. Include the reason for destruction and the
name of the clerk destroying controlled stock.
• Email the corresponding form to the Vehicle Services Division within 24 hours.
FORMS:
Certificate of Destruction - Itemized Listing (License Plates)
Certificate of Destruction - Itemized Listing (Excluding License Plates)
Contact information:
Email - dg_plate&supply.team@tn.gov
Phone – Tammie Moyers: 615-532-1263
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