CONTROLLED STOCK SHIPMENT - MISSING or DAMAGED

The process in which to assure quality control and to deter fraud with regards to controlled stock shipments (i.e. plates, placards etc.).

MISSING


MISSING- UPON RECEIPT OF SHIPMENT
• You may choose not to accept the shipment. Inform the carrier that you are not
accepting the incomplete shipment.  If you choose not to accept the shipment, E-mail or telephone the Vehicle Services Division within 24 hours.
• If you choose to accept the shipment, notate on the shipping ticket the controlled stock numbers that are missing.  Include date and signature of clerk verifying controlled stock. E-mail the shipping ticket to the Vehicle Services Division upon receipt.

MISSING- DISCOVERED AFTER RECEIPT AND APPROVAL
• Report missing controlled stock to the local Police Department and the Vehicle Services Division as  soon as the discovery is made.
E-mail a copy of the police report to the Vehicle Services Division upon receipt.

DAMAGED


DAMAGED - UPON RECEIPT OF SHIPMENT
• You may choose not to accept the shipment. Inform the carrier that you are not
accepting the damaged shipment. If you choose not to accept the shipment, please E-Mail or telephone  Vehicle Services within 24 hours.
• If you choose to accept the shipment, notate on the shipping ticket the controlled stock numbers that are damaged.  Include date and signature of clerk verifying controlled stock. E-mail the shipping ticket to the Vehicle Services Division upon receipt.

DAMAGED – DISCOVERED AFTER RECEIPT AND APPROVAL
• Follow procedures for controlled stock destruction by completing the Certificate
of Destruction Form in its entirety. Submit an itemized list of the controlled stock
numbers that are being destroyed. Include the reason for destruction and the
name of the clerk destroying controlled stock.
E-mail the Controlled Stock Destruction form and itemized list of controlled
stock numbers to the Vehicle Services Division within 24 hours.

Contact information:
Email - dg_plate&supply.team@tn.gov
Phone – Tammie Moyers 615-532-1263

 

 

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