Tenn. Code Ann. Sections 55-3-103
- When a dealership pulls the wrong Manufacturer Statement of Origin “MSO” / Certificate of Origin “COO” when selling a new vehicle and the TN title has been issued.
- The dealership will need to apply for a duplicate MSO/COO from the manufacturer within one year of issuance and submit to the County Clerk the incorrect certificate of title, along with the correct MSO/COO and a letter of explanation from the Dealership.
- If the duplicate MSO/COO cannot be obtained, the Dealership will need to submit to the Department of Revenue, Vehicle Services Division, a refusal letter from the manufacturer, a $5.00 fee (for scanned copy), the incorrect certificate of title and a letter from the Dealership outlining the circumstances.
- When the Department receives the information, a scanned copy of the MSO/COO (if a duplicate cannot be obtained) will be mailed to the Dealership/Customer to apply for title in the new owner’s name, supported with the certified scanned copy of the MSO/COO and with our permission letter to sell the vehicle as new.
- When the Dealership submits the duplicate MSO/COO and their letter of explanation or the Department of Revenue issues the scanned copy and letter to sell vehicle as new, the Vehicle Services Division will delete the incorrect record from the system so the new application can be processed.